SERVICE LEVEL TERMS

1. Scope

This page describes how service-level terms may be established for work provided by CODESSOME (PVT) LTD, a private limited company incorporated in Sri Lanka.

This page does not establish a blanket uptime percentage, response or resolution time, support availability, maintenance window, backup or recovery objective, service credit, certification, or regulatory compliance commitment.

2. Engagement-specific terms

Any service-level commitment applies only when it is expressly included in a written agreement signed by both parties for the relevant service. That agreement must identify any applicable measurements, exclusions, support channels or hours, and remedies.

The signed agreement governs the services it covers. This page does not add service levels to an agreement that does not include them.

3. Contact

For general business inquiries, use the Contact page. Public contact details are not a guaranteed support channel or response-time commitment unless a signed agreement says otherwise.